Help is just a phone call away ...

Hotline

 » All of Europe on your PC » Service & Support » Hotline

The telephone hotline connects you to our competent assistance team who will be glad to answer any questions regarding your account and help you with any other queries or problems.

 

You can contact the standard hotline by calling the following numbers:

 

Customers using our free basic package:

 

0900 1824685 - €1.86 / minute
(for callers in Germany)

Monday to Friday 8am – 8pm (CET) and

Saturday, Sunday and public holidays 2pm – 6pm (CET)

0900 7171300 – €0.045 / call + €0.80 / minute
(for callers in the Netherlands) (CET)

Monday to Friday 9am - 5pm

0899 650203 - €1.35 / call + €0.34 / minute
(for callers in France)

Monday to Friday 9am - 5pm (CET)

0900 470657 – €1.802 / minute
(for callers in Austria)

Monday to Friday 8am – 8pm (CET) and

Saturday, Sunday 2pm – 6pm (CET)

0900 789710 – 3.00 CHF / min. from a landline
(for callers in Switzerland)

Monday to Friday 8am – 8pm (CET) and

Saturday, Sunday 2pm – 6pm (CET)

0 899 001 401 - €0.30 / call + €3.00 / min
(for callers in Italy)

Monday to Friday 9am - 5pm (CET)

 

0044 905 8019939 - £1.50 / minute (price for calls from a BT landline. Calls from other networks may be more expensive).

(for callers in the UK) 

Monday to Friday 11am – 7pm (CET) and

Saturday, Sunday 11pm – 5pm (CET)
Important: Each call has a maximum duration of 20 minutes at a rate of £1.50 / min. Once this time elapsed, the call will be terminated.

 

Customers using our premium packages:

 

If you a customer with a premium package, you can also contact us via an inexpensive support number at a rate of  € 0.12 / min (from 01/01/07 calls will cost: € 0.14 / min.). This support service is offered in the following languages:

 

German hotline:

Monday to Friday 8am – 8pm (CET) and

Saturday, Sunday and public holidays 2pm – 6pm (CET)

 

English hotline:

Monday to Friday 11am – 7pm (CET) and

Saturday, Sunday from 11pm – 5pm (CET) 

 

Dutch, French, Italian hotline:

Monday to Friday 9am - 5pm (CET)

 

The number is: 0049(0)1805 579960 (only for callers in Germany, Netherlands, France, Austria, Switzerland, Italy, UK)

 

Please note that it is necessary to enter your customer number in order to identify yourself as a premium customer.